Stuck in MOTUS? You're not alone.
FMCSA killed the old system on May 14. Thousands of carriers got locked out or frozen mid-application. Find your fix, and add yourself to the count they can't ignore.
Carriers reporting stuck:
—Total days waited:
—Parked and losing money while you're stuck? HaulClaim recovers the detention pay owner-operators are already owed.
What's your situation?
What drivers are saying
Real, public quotes — every one links to its source. Nothing here is invented.
“The motus rollout has been unacceptable. It is one of the worst software releases I've ever witnessed.”
“Alright folks, MOTUS is buggy. Like super buggy.”
“How do we comply with the rules when the system does not want to work with us?”
“[FMCSA] dropped the ball and then want to play the ghosting game.”
“Even if the FMCSA would pick up the phone and not have users on 2 hour long holds, that would be helpful to the masses.”
“We had a lot of carriers just trying to get into a system that wouldn't let them in, or trying to link their DOT number though the system couldn't identify their email address as being the correct one.”
“I don't have a good sense that they're getting any closer to fixing this.”
“Anyone trying accessing the portal in the past 5 days? Call in for support to sit on hold for 3 hours then get the call dropped?”
“But even my 13 yo grandson could tell you if you have a site that handle 1,000 user on a busy day that the site is going to crash when 10's of thousand of users try to access.”
“So much stress would be reduced if they could just respond to messages.”
“Until carriers are able to successfully claim their USDOT number in Motus, all account changes and updates remain unavailable.”
What's being reported
Industry press reports, not community submissions.
- About 396,000 of the 2.2 million transition letters FMCSA mailed — roughly 18% — came back undeliverable. — FreightWaves
- “One of the worst software releases I’ve ever witnessed” — how users described the MOTUS launch to industry press. — FreightWaves
- Early reports that new authority grants “fell to zero” after launch were a MOTUS data-reporting glitch, not an actual halt — but FMCSA acknowledged operating-authority statuses are displaying incorrectly in the system. — Overdrive
- Carriers hit launch-day failures claiming their USDOT numbers, failed ID verification, and operating authority displaying inaccurately. — Land Line
- FMCSA has issued two public responses to the backlash, calling the problems “minor technical issues” while carriers report hours-long phone holds. — FreightWaves
- A lost USDOT PIN recovered by mail means a seven-to-ten-day delay; paper workarounds face processing delays of at least eight business days. — FreightWaves